Frequently asked questions

Zelenka.work is a marketplace of micro-tasks and freelancing, where customers post tasks and executors complete them for a reward.

• Customers get fast results at a fixed price.
• Executors earn money on simple and clear tasks.
• All payments go through a secure fund-holding (hold) system.

To start completing tasks:

1. Sign up and confirm your email.
2. Fill out your profile — this will increase customers' trust.
3. Open the "Tasks" section and choose a suitable type.
4. Take a task and submit a report on its completion.
5. Once the customer approves it, the funds will be credited to your balance.

To post a task:

1. Top up your balance — otherwise the task won't be published.
2. Click "Create task" in the top bar.
3. Choose the suitable task type and fill in the completion requirements.
4. Specify the price per completion and the number of executors.
5. Publish the task — it will appear in the catalog for executors.

Withdrawal is available in the Balance → Withdraw section:

• Choose a payment system from the list of those available in your region.
• Enter your payment details and the withdrawal amount.
• Confirm the operation via 2FA.

The funds will arrive within 24 hours on business days. The minimum withdrawal amount and the fee depend on the payment system you choose.

All deals on the platform are protected by holding the funds:

1. When a task is created, the money is deducted from the customer's balance and locked.
2. The executor completes the task and sends a report.
3. The customer reviews the result and either approves or rejects the work.
4. Once approved, the money goes to the executor's balance.

If the customer does not review the report within the set deadline, the funds are automatically transferred to the executor.

If you haven't been able to resolve it directly:

1. Open the Disputes section and create a request about the specific transaction.
2. Describe the situation in detail and attach evidence (screenshots, messages).
3. A moderator will review the dispute and make a decision within 72 hours.

The moderator's decision is final. Knowingly false reports are punished with a fine.

• Balance top-up — the fee depends on the payment system you choose.
• Creating a task — no fee.
• Executor receiving payment — the platform charges a service fee.
• Withdrawal — the fee depends on the withdrawal system you choose.

Exact fee amounts are shown at the checkout stage of the transaction.

To protect your account, use all available mechanisms:

• Two-factor authentication (2FA) — mandatory for financial transactions.
• Control phrase — additional protection in case of suspicious activity.
• Linking email and phone — for restoring access.

Never share your account details with third parties. The administration never asks for your password.

Create a ticket in the Support section — we respond within 24 hours.

When you contact us, please include:

• The deal or task ID, if your question is about a specific transaction.
• Screenshots of any errors, if available.
• A detailed description of the problem.

This will help us resolve your issue faster.